Claims Management

Based in Cologne, our subsidiary Gielisch Claims Management (GCM GmbH) is a competent, full-range provider of desktop claims handling, staff leasing and loss adjusting services. GCM also provides claim audit services at the national and international level.


Claims Management Services

  • process-based desktop registration of new claims
  • online claims portal
  • management and administration of high-frequency low value claims
  • review of policy terms and assessment of coverage
  • validation of liability claims
  • application for police records and/or public prosecutor's investigation files
  • appointment of surveyors and loss adjusters
  • assignment of repair contractors
  • reporting
  • settlement
  • recovery

Risk Management Services

  • statistical claims information and analytics covering all loss aspects and providing insurers and risk managers with an indispensable tool for product analysis and product assessment

Staff Leasing Services

  • assisting clients facing staff shortages due to parental leave, illness, special projects etc.
  • customised, flexible staffing from our team of claims specialists
  • compliant with the Germany Law on Temporary Employment

Loss Adjusting Services

  • coordination of cause investigations
  • reporting
  • review of policy terms
  • recommendation for settlement

Audit Services for Insurers, Brokers and Captives

  • definition of independent assessment procedures to ensure compliance with quality management requirements
  • assessment of processes
  • performance review in terms of correct claims handling
  • assessment of adherence to key performance indicators (KPI) defined by the Principal
  • assessment of adherence to service standards

Lines of business (personal / commercial / industrial lines)

  • property and real estate
  • liability
  • comprehensive and third-party motor insurance
  • marine cargo / carrier's liability
  • personal injury claims
  • accident claims

Claims specialists

  • lawyers
  • business graduates
  • insurance professionals
  • social insurance professionals
  • paralegals
  • art historians
  • native speakers of: English, French, Italian, Spanish, and Turkish